Refund policy

We want you to love your Lune Living pieces. If something isn't right, here's how returns work:

Eligibility

• Refunds are available on full-priced items only — sale/discounted items are not eligible for refund
• The item must be brand new, unused, and in its original packaging
• You must contact us within 7 days of receiving your item

How to request a refund Email hello@luneliving.com.au with your order number and reason for return. We'll confirm eligibility and provide return instructions.

Processing

• Approved refunds will be processed back to your original payment method once the returned item is received and inspected
• Return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect

Faulty or incorrect items If your item arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery at hello@luneliving.com.au and we'll sort out a replacement or refund at no extra cost to you.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded, and you're entitled to a remedy for a major failure — as well as compensation for other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.